{"id":18397,"date":"2026-08-17T13:27:00","date_gmt":"2026-08-17T13:27:00","guid":{"rendered":"https:\/\/www.diptykmag.com\/faq\/"},"modified":"2026-08-27T19:19:48","modified_gmt":"2026-08-27T19:19:48","slug":"faq","status":"publish","type":"page","link":"https:\/\/www.diptykmag.com\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"18397\" class=\"elementor elementor-18397 elementor-17901\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5da9a5d e-flex e-con-boxed e-con e-parent\" data-id=\"5da9a5d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c35feb1 elementor-widget elementor-widget-heading\" data-id=\"c35feb1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">FAQ<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9218472 elementor-widget elementor-widget-heading\" data-id=\"9218472\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">What is the difference between the print and PDF formats?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t\t<p class=\"e-paragraph-base\" data-interaction-id=\"394c0d5\" data-e-type=\"widget\" data-id=\"394c0d5\">The print issue is the physical magazine, delivered by mail. The PDF issue is a downloadable digital edition, available immediately after purchase. <\/p>\n\t\t\t\t<div class=\"elementor-element elementor-element-4f372e3 elementor-widget elementor-widget-heading\" data-id=\"4f372e3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Can I buy a single issue, or do I need to subscribe?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t\t<p class=\"e-paragraph-base\" data-interaction-id=\"3ab073c\" data-e-type=\"widget\" data-id=\"3ab073c\">You can purchase a single issue or choose a subscription.<\/p>\n\t\t\t\t<div class=\"elementor-element elementor-element-c4f149c elementor-widget elementor-widget-heading\" data-id=\"c4f149c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">How can I access my PDF?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t\t<p class=\"e-paragraph-base\" data-interaction-id=\"414214e\" data-e-type=\"widget\" data-id=\"414214e\">The PDF version will be sent by email to the address you provided at checkout.&nbsp;<\/p>\n\t\t\t\t<div class=\"elementor-element elementor-element-cc9416c elementor-widget elementor-widget-heading\" data-id=\"cc9416c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Do you deliver internationally?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t\t<p class=\"e-paragraph-base\" data-interaction-id=\"c065822\" data-e-type=\"widget\" data-id=\"c065822\">Yes, we deliver within Morocco and internationally.<\/p>\n\t\t\t\t<div class=\"elementor-element elementor-element-f1216ba elementor-widget elementor-widget-heading\" data-id=\"f1216ba\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">What are the shipping times?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t\t<p class=\"e-paragraph-base\" data-interaction-id=\"2503d2a\" data-e-type=\"widget\" data-id=\"2503d2a\">Within Morocco: 1 week from the date of purchase<br\/>Internationally: 2 weeks from the date of purchase<\/p>\n\t\t\t\t<div class=\"elementor-element elementor-element-22faa12 elementor-widget elementor-widget-heading\" data-id=\"22faa12\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">What are the shipping fees?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t\t<p class=\"e-paragraph-base\" data-interaction-id=\"4ea3353\" data-e-type=\"widget\" data-id=\"4ea3353\">Within Morocco:<br\/>For subscribers (scheduled delivery upon publication of each issue): MAD 20<br\/>For separate shipments (single-issue purchases outside the publication schedule): MAD 50<br\/>For all other destinations: MAD 120&nbsp;<\/p>\n\t\t\t\t<div class=\"elementor-element elementor-element-ac9c4d3 elementor-widget elementor-widget-heading\" data-id=\"ac9c4d3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">What payment methods do you accept?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t\t<p class=\"e-paragraph-base\" data-interaction-id=\"3ca5ba3\" data-e-type=\"widget\" data-id=\"3ca5ba3\">We accept credit and debit card payments, as well as bank transfers.&nbsp;<\/p>\n\t\t\t\t<div class=\"elementor-element elementor-element-44914dd elementor-widget elementor-widget-heading\" data-id=\"44914dd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">If I subscribe, which issue will my subscription start with?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t\t<p class=\"e-paragraph-base\" data-interaction-id=\"fcf81b5\" data-e-type=\"widget\" data-id=\"fcf81b5\">Subscriptions start with the current issue.<\/p>\n\t\t\t\t<div class=\"elementor-element elementor-element-80b0bab elementor-widget elementor-widget-heading\" data-id=\"80b0bab\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Can I cancel or pause my subscription?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t\t<p class=\"e-paragraph-base\" data-interaction-id=\"50832ab\" data-e-type=\"widget\" data-id=\"50832ab\">Please refer to our <a target=\"_self\" href=\"https:\/\/www.diptykmag.com\/en\/general-terms-and-conditions-of-sale\/\" id=\"e-mtbn6fdr-fmj1mpj\">Terms and Conditions of Sale<\/a> for details on the procedure to follow.<\/p>\n\t\t\t\t<div class=\"elementor-element elementor-element-4433205 elementor-widget elementor-widget-heading\" data-id=\"4433205\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">What should I do if my package arrives damaged or does not arrive?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t\t<p class=\"e-paragraph-base\" data-interaction-id=\"5cff30a\" data-e-type=\"widget\" data-id=\"5cff30a\">Please refer to our <a target=\"_self\" href=\"https:\/\/www.diptykmag.com\/en\/general-terms-and-conditions-of-sale\/\" id=\"e-mtbn74qr-gwmh5ml\">Terms and Conditions of Sale<\/a> for details on the procedure to follow.<\/p>\n\t\t\t\t<div class=\"elementor-element elementor-element-dc7b26e elementor-widget elementor-widget-heading\" data-id=\"dc7b26e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">How can I contact you with a question about my order?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t\t<p class=\"e-paragraph-base\" data-interaction-id=\"d7a4dab\" data-e-type=\"widget\" data-id=\"d7a4dab\">You can contact us via our <u id=\"e-mtbn5jm1-9ntd8qf\"><a target=\"_self\" href=\"https:\/\/www.diptykmag.com\/contact\/\" id=\"e-mtbn5jm1-nfnb0b8\">contact page<\/a><\/u>.<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>FAQ What is the difference between the print and PDF formats? The print issue is the physical magazine, delivered by mail. The PDF issue is a downloadable digital edition, available immediately after purchase. Can I buy a single issue, or do I need to subscribe? You can purchase a single issue or choose a subscription. [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-18397","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.1 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>FAQ &#8212; Diptykmag<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.diptykmag.com\/en\/faq\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"FAQ &#8212; Diptykmag\" \/>\n<meta property=\"og:description\" content=\"FAQ What is the difference between the print and PDF formats? The print issue is the physical magazine, delivered by mail. 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